Privacy Policy

Last Updated: January 1, 2026

1. Introduction

Welcome to Luxurway ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website Luxurway.com, communicate with us, or use our luxury furnished rental services in Houston, Texas.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you inquire about our rental properties, make a reservation, or communicate with us. This information may include:

• Full name

• Email address

• Phone number

• Mailing address and billing address

• Payment and billing information (credit card numbers, bank account details)

• Government-issued identification (for identity verification and lease purposes)

• Employment or corporate affiliation (for corporate housing guests)

• Medical institution or treatment information (for medical lodging guests, only as voluntarily provided)

• Insurance claim information (for insurance housing guests)

• Travel dates, number of guests, and purpose of stay

• Pet information (if applicable)

• Any other information you choose to provide in communications with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location

• Browser type and version

• Operating system

• Referring website or source

• Pages viewed, time spent on pages, and clickstream data

• Device identifiers

2.3 Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You may control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of certain features on our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To communicate with you regarding inquiries, bookings, confirmations, and stay-related updates

• To process and manage your rental reservations and agreements

• To process payments, refunds, and security deposits

• To provide customer support and respond to your requests

• To personalize and improve your experience with our services

• To send you promotional communications, newsletters, or special offers (with your consent, where required)

• To comply with legal obligations, resolve disputes, and enforce our agreements

• To protect the safety and security of our properties, guests, and staff

• To analyze website usage and improve our website and services

• To coordinate with insurance providers, employers, or medical institutions on your behalf when applicable and authorized

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, property management platforms, cleaning services, maintenance providers, and website hosting services.

• Insurance and Corporate Partners: If you are an insurance housing or corporate housing guest, we may share relevant information with your insurance company or employer to facilitate billing and coordination, with your authorization.

• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Luxurway, our guests, or others.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store full credit card numbers on our systems.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request correction of inaccurate or incomplete personal information.

• Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.

• Opt-Out: The right to opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

• Do Not Sell: We do not sell your personal information. If applicable law requires, you may submit a verified request regarding the sale or sharing of your data.

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Texas and U.S. Privacy Laws

We comply with applicable federal and state privacy laws, including the Texas Data Privacy and Security Act (TDPSA) and other relevant regulations. If you are a Texas resident, you may have additional rights under the TDPSA, including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of targeted advertising and the sale of personal data.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please contact us to exercise your rights.

9. Third-Party Links

Our website may contain links to third-party websites, such as booking platforms, hospital lodging directories, review sites, and partner websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party website you visit.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Luxurway

Email: Info@Luxurway.com

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.