Texas Children's Hospital Patient and Family Resources
Practical information for families attending Texas Children's Hospital in Houston. Contact numbers, official resource links, and what to sort out before you travel. Every detail here was checked against the hospital's own website, and every link goes straight to the source.
Texas Children's Hospital at a glance
The details families ask for most often, each one checked against the hospital's own website rather than copied from elsewhere.
Main campus address
6621 Fannin Street, Houston, TX 77030 Inside the Texas Medical Center, about five miles south west of downtown Houston.
Main hospital number
832-824-1000 The general switchboard. Ask for the department you need.
Guest Services
832-824-STAR Open 24 hours. Dining, transport, lodging questions and anything non-clinical.
Medical records
832-824-1600 Health Information Management, Suite A1195. Weekdays 8am to 4:30pm.
Billing and insurance
832-824-2300 Customer service for coverage questions and account queries.
International patients
832-824-1138 US toll free 1-888-240-8244. From Mexico 001-866-643-5339. Email international@texaschildrens.org
Recognition
Ranked number one in Texas by U.S. News & World Report Named to the 2025 to 2026 Best Children's Hospitals Honor Roll, with all ten ranked specialties placing in the national top ten.
Details verified against texaschildrens.org on 22 August 2026. Luxurway is an independent furnished rental company and is not affiliated with, endorsed by or part of Texas Children's Hospital. For anything clinical, contact the hospital directly.
Find your resources in here before scheduling an appointment
Families ask us about Texas Children's Hospital constantly, usually a few weeks before a first appointment and usually all at once. Where do we park, how do we move records across, will our insurance work, who do we call when nobody answers. We started writing the answers down, and this page is the result. Luxurway rents furnished houses and apartments near the Texas Medical Center on a 30 night minimum. You get the whole property, a kitchen you can cook in at any hour, laundry inside the home, and enough bedrooms that siblings and grandparents are not sleeping on a folding bed. Rates include electricity, gas, water, Wi-Fi, TV, parking and lawn care, so there is one number to budget against while everything else is uncertain. Families here regularly extend more than once, and the rate does not move when they do.
Luxurway rents furnished homes in Houston. We are not part of Texas Children's Hospital, we have no clinical role, and we are not the right people to ask about your child's care. What we can do is point you at the right official page quickly, because we have watched a lot of families lose an afternoon looking for a phone number. Everything below links to texaschildrens.org, where the detail is maintained by the hospital itself.
One thing worth knowing before anything else. Texas Children's is not one building. It is a set of buildings inside the Texas Medical Center, which is itself a district of more than fifty institutions covering over a thousand acres just south west of downtown Houston. Families routinely arrive at the right campus and the wrong tower. Check your appointment letter for the building name, not just the street address, and give yourself an extra twenty minutes on the first morning.
Before you travel
Six things worth sorting out from home. Each one links to the hospital's own page, because that is where the detail stays current.
MyChart
The hospital's patient portal. Appointments, test results, medication lists and messages to the care team. Set it up before you travel, not in the waiting room.Medical and health records
Request records, transfer records from another hospital, or send imaging ahead of a first appointment.Insurance and billing
Check which plans are accepted, ask about estimates and sort out coverage before the first visit rather than after it.Financial assistance
Support for families who cannot cover the cost of care. Worth asking about early, since applications take time to process.Find a doctor
Search the hospital's own directory by specialty, condition or name to confirm who your child will be seeing.International and destination medicine
A dedicated team for families travelling from outside the United States. They handle records, visas letters, interpreters and scheduling.
What to bring to a first appointment
Families who have done this a few times tend to carry the same things. Photo identification and the insurance card, the referral letter, and any records or imaging that have not already been transferred electronically. A written list of every medication your child takes, with doses, saves repeating it to four different people in one morning. Bring the name and number of your referring doctor, because someone will ask.
Then the things nobody mentions. Appointments run long, so bring phone chargers, snacks, and something familiar for your child to hold. Bring a notebook, because you will be given more information than anyone remembers. If a sibling is coming, bring whatever keeps them occupied for two hours. And bring a jumper, since hospital buildings run cold whatever the weather is doing outside. If you are driving in, note the garage level and row before you walk away from the car. After six hours inside a building you have never been in, nobody remembers where they parked.
Getting there
Texas Children's sits inside the Texas Medical Center, which is a district rather than a single building. Knowing that before the first morning saves a lot of stress.
Driving and parking
The hospital runs several visitor garages and a valet service across the Texas Medical Center campus. Rates and garage locations change, so check the official page the week you travel rather than relying on anything you read elsewhere. Parking and directionsCampus maps
Texas Children's spans several buildings and more than one Houston location. Confirm which building your appointment is in before you set off, because they are not next door to each other. Maps and directionsFrom the airports
George Bush Intercontinental is roughly 25 miles north of the Medical Center and Hobby is roughly 12 miles east. Both are a straightforward drive. Allow well over an hour from Intercontinental at rush hour.Around the Medical Center
The METRORail Red Line runs through the Texas Medical Center and stops within the campus, which some families use rather than moving the car twice in a day. Guest Services can advise
Where families stay
Most families arriving at Texas Children's book a hotel first and then discover the stay is measured in weeks rather than nights. At that point the missing kitchen, the missing washing machine and the missing second bedroom start to matter more than the nightly rate.
Luxurway rents furnished houses and apartments a short drive from the Texas Medical Center on a 30 night minimum, with utilities, Wi-Fi and parking in one monthly figure. This is the part of your stay we actually know about, so it is the only thing on this page we are selling.
Furnished lodging near Texas Children's HospitalNot sure of your dates yet?
Most families booking around treatment do not have firm dates, and that is fine. Put your best estimate in and we will work from it. This starts a conversation, not a booking, and nothing is committed until you say so.
We reply the same day with what is open and real monthly pricing. If your stay turns out to be shorter than a month, we will tell you a hotel is the better answer.
Support while you are here
Services that exist for the family rather than the patient. Most families find out about them late, which is a shame, because they help most at the start.
Guest Services
Non-clinical help of every kind. Dining, transport, lodging questions, and directions when you are lost in a building you have never been in.Social work
Practical and emotional support for the whole family, including help finding local resources during a long admission.Spiritual care
Chaplains available to families of any faith or none, at any hour.Language services
Interpreters and translated materials, so nothing important gets lost in a conversation that matters.Barbara Adams Family Resource Center
A health library on site where families can read up on a diagnosis in plain language and ask a librarian for help.Tips for parents and caregivers
The hospital's own guidance on preparing a child for a procedure, and on looking after yourself while you do it.Common questions
-
The main campus is at 6621 Fannin Street, Houston, TX 77030, inside the Texas Medical Center. Texas Children's also operates other Houston-area locations, so check your appointment letter for the building before you set off. They are not all on the same site.
-
832-824-1000 reaches the main switchboard. For anything non-clinical such as dining, transport or directions, Guest Services is open 24 hours on 832-824-STAR.
-
Health Information Management handles records requests and transfers on 832-824-1600, weekdays 8am to 4:30pm, at Suite A1195. Start this before you travel. Records moving between hospitals take longer than families expect.
-
Coverage varies by plan and by service, so confirm it directly rather than assuming. Customer service for insurance and billing questions is 832-824-2300. Ask about an estimate at the same time.
-
Texas Children's runs a financial assistance programme. Ask about it early rather than after the first bill arrives, because applications take time to process. The hospital's financial assistance page explains who qualifies and what is needed.
-
Everything that is not medical. Dining, shopping, transport, lodging questions, and directions when you cannot find a building. They are open 24 hours on 832-824-STAR, and most families wish they had called sooner.
-
The International and Destination Medicine team supports families before, during and after a visit, including records, interpreters and scheduling. Call 832-824-1138, or 1-888-240-8244 toll free within the US, or 001-866-643-5339 from Mexico. Email international@texaschildrens.org.
-
There are visitor garages and a valet service across the Texas Medical Center campus. Rates and garage locations change, so check the hospital's parking and directions page the week you travel rather than relying on figures published elsewhere.
-
Families staying a few nights usually book a hotel near the Medical Center. Once the stay runs to a month or more, most move to a furnished house or apartment for the kitchen, the laundry and the extra bedrooms. Luxurway rents furnished homes a short drive from the Texas Medical Center on a 30 night minimum.
-
No. Luxurway is an independent furnished rental company in Houston. We are not affiliated with, endorsed by or part of Texas Children's Hospital. This page collects publicly available hospital information because families ask us for it, and every detail links to the hospital's own website. For anything clinical, contact the hospital directly.
-
Send us an inquiry or give us a call at 832-304-3322. We reply the same day with a custom quote for available homes that fit your criteria.
More on planning a visit
Three articles from the Luxurway blog on the practical side of a first appointment. None of them is about renting a house.
